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KM @ LaG: Home

What is knowledge management?

Perhaps the most widely-quoted definition is "Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers." Notice the use of the term "enterprise" in this definition--knowledge management (KM) is concerned with information assets from the organizational perspective.

Another definition by Olivier Serrat emphasizes peoplehelp and performance: "Knowledge management is getting the right knowledge to the right people at the right time, and helping them (with incentives) to apply it in ways that strive to improve organizational performance."

What is the challenge?

To provide consistent, accurate and accessible information for students to successfully navigate processes at the College and to support staff, faculty and peers who provide advising and support services to students.

 

What is the project?

At its highest level, the Knowledge Sharing Project aims to develop an information management protocol to better manage the increasingly complex knowledge needs of students and staff. At the project’s kick-off meeting, President Mellow expected that this cross-organizational approach to information would “change the way we do business” and that the participation and resource commitment of key areas would be needed. This process of change would not be quick or easy.

The initial step was the creation and implementation of the Ask LaGuardia online knowledge base (Phase I). The goals are for Ask LaGuardia to

  • free students from spending so much time in lines, on the phone or emailing to get their business done
  • free staff to spend less time on simple questions enabling them to use their expertise on more complex student problems.

The Project Team

Project Co-Chairs:
Loretta Capuano, Director, Student Information Services
Scott White, Chief Librarian

Metadata Librarian:
Liz Jardine

Administration:
Elizabeth Arestyl

Marketing & Communications:
Gina Capetanakis
Charles Elias
Rosslyn Pieters

Information Technology:
Terry Saljanin

Liaisons:
Alex Abramov, Testing
Annette Hamilton, Student Financial Services
Ana Latony-Ramirez, Bursar
Shaheen Ratttani, Admissions

Sept. 2013–May 2014

Project Sponsors:
Reine Sarmiento, Assistant Dean of Student Affairs
Scott White, Deputy Chief Librarian

Executive Committee Members:
Tony Abreu
Gail Baksh-Jarrett
Erika Correa
Francine Egger-Sider
Charles Elias
Danielle Insalaco-Egan
Bill Lindner
Steve Ovadia
Terry Saljanin
Reine Sarmiento
Terik Tidwell
Scott White
Burl Yearwood

Project Managers:
Ana Latony-Ramirez
Annette Hamilton

Working Group:
Tony Abreu
Gail Baksh-Jarrett
Charles Elias
Annette Hamilton
Liz Jardine
Ana Latony-Ramirez
Bill Lindner
Steve Ovadia
Reine Sarmiento
Scott White

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Publications, Presentations and Other Mentions

Etc.

Student Life bulletin board with Q&A from Ask LaGuardia, Aug. 2015