The Interlibrary Loan Service (ILL) supports the instructional and research needs of LaGuardia's faculty, staff and students by borrowing materials that are not owned by the Library.
All ILL requests are made online through a document delivery system called ILLiad. You must create an account in ILLiad to request items via ILL. Please see the section on ILLiad.
Articles may be requested by students, faculty and staff. All articles requested through ILLiad will be delivered electronically to your ILLiad account. However, books may only be requested by faculty and staff. Notification will be via email and patrons will be instructed to pick up their item(s) at the Circulation Desk.
Students may use CLICS to request books from other CUNY libraries via the Catalog Please see Circulation Services for additional information about CLICS.
Before submitting requests to the Interlibrary Loan Service, please check the following sources for library holdings:
First Time User Registration for Interlibrary
To request an item through Interlibrary Loan, you must first identify yourself to the library's ILLiad system. To do this you fill out a registration form using your Web browser. Here is the link to the registration form-- https://lagcc-cuny.illiad.oclc.org/illiad/illiad.dll.
Registration has three purposes:
By specifying a Username and Password of your choosing, you will
have secure access to information about your requests. You will also be able to review the list of items you have requested in the past.
User Name and Password
During registration, you will be asked to choose a Username and Password. You will use this Username and Password when logging on to the ILLiad system in the future.
Choose anything you like, such as your name, abbreviations, or an alphanumeric code.
Choose anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems.
ILLiad will encrypt your password, so it will remain secure. Only you will know your password. Here is the link to the ILLiad Logon --https://lagcc-cuny.illiad.oclc.org/illiad/logon.html.
The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted materials.
Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research". If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "fair use", that user may be liable for copyright infringement.
This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.
The Library does not limit the number of interlibrary loan requests made by LaGuardia faculty and staff. However, the requests for articles must comply with the CONTU guidelines (see below).
The National Commission on New Technological Uses of Copyrighted Works (CONTU) has developed a set of guidelines to assist libraries in fulfilling their duties while adhering to copyright law. The CONTU guidelines permit copying during one calendar year of no more than five articles from a single journal title, not owned by the library, dated within the past five years.
This means that the Interlibrary Loan Department staff can order a total of only 5 articles from a single journal title dated within the past 5 years. The library must pay royalties due to the publisher for each article in excess of 5. Since the Library does not have a budget to pay these fees, the patron will be asked to pay the fees for the request(s) that exceed the guidelines.
Also, if no requests have been made previously by another patron for a journal title, one patron may submit only 3 requests per year for an article from the same journal title without paying fees.
For additional requests for the same journal title, patrons will receive an email asking if they are willing to pay the fees. If the patron does not agree to pay, the request(s) will be canceled.
If you are outside of LaGuardia and wish to obtain photocopies or borrow materials from our general collection, please review the following information:
Patrons may access their ILLiad accounts 24/7 from home or on campus. Listed below are the hours that Patrons may visit the Library for assistance:
* Summer Hours - Closed
Who May Use the Service
LaGuardia faculty, staff and students may use the Interlibrary Loan Service to request materials that are not owned by the Library. To be eligible to borrow, library patrons must register their CUNY I. D. Card with the barcode starting with 23324... in the Library's Circulation System. To prevent a delay in the registration process, please visit the Library and register your card at the Circulation Desk.
What items may be borrowed via ILL?
Faculty and staff may borrow books and request articles from magazines, journals and newspapers via the Interlibrary Loan Service. Dissertations and recently published books (the current calendar year) may be requested, but they may be difficult and/or expensive to obtain.
Students may only request articles from magazines, journals and newspapers. Students are limited to 3 outstanding article requests at one time. Students may use CLICS for book requests. Here is the link to the CUNY Catalog https://libsearch.cuny.edu/F/?func=find-b-0&local_base=u-cun01.
The items that may not be borrowed include the following:
The Library does not limit the number of interlibrary loan requests made by LaGuardia faculty and staff. However, the requests for articles must comply with the copyright law of the United States (Title 17, United States Code), which governs the making of photocopies or other reproductions of copyrighted materials (see below).
What is ILLiad?
ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.
How is ILLiad better than traditional ILL systems?
Are there any disadvantages to the electronic system?
Some people might find it troublesome to have to log into ILLiad using a username and password. We believe this is less trouble than traditional paper and electronic systems which require you to enter your personal information with each new request.
Why do I need a username and password to use ILLiad?
Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.
What if I forget my password?
In the event that you forget your password, please contact the Interlibrary Loan Office at 718-482-5428. We can then reset your password allowing you access to ILLiad. Please change your password once you logon to ILLiad.
What Web browser should I use?
You need a Web browser that can handle forms, tables, and preferably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.
What happens when my item is ready to be picked-up?
Note: Interlibrary loans are strictly a library-to-library operation. Items must be requested and renewed by patrons from the LaGuardia Library and not directly from the lending library.
How do I renew my ILL book?
The requested item is available for the patron's use up to the due date that is indicated. Renewals are the prerogative of the lending institution and may or may not be granted.
A request for renewal should be made in ILLiad at least one week prior to the due date. Please bear in mind that some lending institutions will not consider requests for renewal items that are already overdue.
The Interlibrary Loan Office will inform the patron if the renewal has been approved. If the renewal is not approved, the patron will be asked to return the item by the due date.
How do I return my ILL book?
Interlibrary Loan items must be returned to the Circulation Desk in the LaGuardia Library. The patron is responsible for their safe return. The precautions listed below should be followed when returning items:
Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.
What is the status of my ILL request?
The receipt of materials is not entirely predictable. If the item is located in a library outside of the New York City vicinity, the average time is 1 week. The Interlibrary Loan staff will notify the patron when the requested item has arrived. Also, if the item is not available through the Interlibrary Loan Service, the patron will be notified.
The Interlibrary Loan staff will make at least three attempts to locate a requested item. If additional information is needed for the request, the patron will be notified immediately by telephone or e-mail. After the third attempt, the patron will be notified via a memorandum or an e-mail that the item is not available.
Please Note: All books available within CUNY libraries must be requested through CLICS in the CUNY+ catalog.
What are the charges associated with ILL?
Most books can be obtained at no cost. When the lending institution charges to lend a book or to send photocopies of an article, the interlibrary loan patron may have to pay the fee. The request will not be processed until the patron has been notified and agrees to pay the fee. The lending institutions will determine these fees, not LaGuardia.
Note: The patron will be notified before any charges are processed. To expedite requests, the patron should check "yes" on the request form if he or she is willing to pay for an item.
Faculty and staff with overdue interlibrary loan items will be blocked from borrowing from CUNY libraries and from using the Interlibrary Loan Service.
Any item that is lost, stolen, etc. is the responsibility of the patron while it is charged out to him/her. The patron is encumbered and the amount of the item is placed in his/her CUNY+ patron bill account.
Please Note: Interlibrary loan services depend upon the good will and reciprocity of other libraries. Failure to return items on time jeopardizes our reciprocal relationship with the lending library.
Is security a problem if I use a public workstation?
Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:
Why don't I see all my older requests when I look at my request history?
From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.
What is electronic delivery?
Many libraries ship photocopies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through ILLiad, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on the Electronic Delivery Information page.
Who do I contact if I have problems with or questions about ILLiad?
System Problems or InterLibrary Loan Questions: InterLibrary Loan office at 718-482-5428 or e-mail to firstname.lastname@example.org .
Technical Support Questions: E-mail anytime to email@example.com .
Why does my browser say that you're sending a cookie? What's in it?
The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.